ALTEC SERVES BREVARD COUNTY FOR MORE THAN 30 YEARS
VIDEO ABOVE: Altec’s Wyatt Willis tells you how to save money and get the best communication and printing solutions for your team.
VIDEO ABOVE: Wyatt Willis, Chief Solutions Officer of Altec Business Technology, talks about the company’s longevity in Brevard County and the services it provides as a leading solutions specialist on the Space Coast.
NOW ALSO SERVING RESIDENTIAL CUSTOMERS WITH THEIR IT NEEDS
BREVARD COUNTY • ROCKLEDGE, FL – Altec Sales Manager Wyatt Willis sits down with Space Coast Daily’s Giles Malone to talk about tips on printing solutions to help improve your business.
It’s a universal truth about technology that problems will eventually arise, usually at the most inopportune times. Unfortunately, no business or individual is immune to the threat of data or equipment failure.
Since our businesses and our lives are now intrinsically linked to technology, it is imperative to have someone watching our backs, a partner you can trust.
The partner is Altec, a woman-owned Rockledge company with over three decades of experience not only helping businesses stay secure and operational, but also providing sales, installations and supplies for local businesses, as well as for residential customers.
“We started as a print/toner company and have evolved over the years,” said Sales Manager Wyatt Willis. The evolution continues as Altec expands into the residential consumer market.
“We were originally business-to-business and now we’re also business-to-consumer,” Willis added.
At the company’s headquarters in Rockledge, customers can purchase a range of tech and ancillary supplies, but that’s just the tip of the range of services.
“We do everything from toner to computing,” Willis said. “We serve all of Brevard, from Mims to Micco. We provide a field IT team at a fraction of the cost of others. »
It’s not uncommon for business customers to turn to Altec for help with in-home technology.
For example, while solving computer problems at a local auto restoration business, the owner’s father asked for help with internet connectivity at home, which was spotty and only allowed the use of a single device at a time. The Altec technician quickly fixed the problem by installing wifi boosting equipment.
“It was a simple solution to an annoying problem,” Willis said. “We solved his problem without breaking his wallet.”
Altec professionals can install both commercial and residential systems, so customers can avoid the do-it-yourself headaches that invariably arise. If problems arise later, the Altec team is ready again.
“All the business or individual needs to do is call the help desk,” Willis said. “We make it a priority to be available whenever the need for help arises.”
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ACCESS TO THE ALTEC 24/7 HELP DESK
The Help Desk is available from 7 a.m. to 7 p.m., but customers can also upgrade 24/7 for even more peace of mind.
“Our service center technicians answer the phone live 24 hours a day.”
However, having help just a phone call away is only half of Altec’s cybersecurity response plan. Risk minimization is another essential element.
“Most of our work takes place before disaster strikes,” Willis said.
“We ensure your systems are up to date to reduce the risk of attack or data failure and we provide the necessary backups in the event of an attack.”
The first line of defense is to protect and monitor systems. Protection is enhanced by implementing controls that limit accessibility only to those who are needed.
By regularly monitoring networks for possible unauthorized use and investigating any unusual activity before an attack occurs, you greatly reduce the risk of a data breach.
If a breach occurs, the Altec team kicks into high gear. “We respond quickly in the event of an attack and have a custom plan in place to ensure the client’s business operations run smoothly,” Willis said.
“We recover and repair critical data so you can get back to business.”
Commercial and residential customers can greatly benefit from the service.
Compromising valuable data such as banking information can be disastrous for an individual or family, but Altec can help minimize risk and damage.
TAILOR-MADE SERVICES FOR COMPANIES
For enterprise customers, Altec customizes the service based on the cybersecurity needs of the business. For example, legal and financial institutions need to secure highly sensitive data while adhering to strict compliance regulations.
Manufacturing, on the other hand, needs processes in place that ensure the protection of intellectual property, which is central to business profitability.
“No matter the industry, data is key,” Willis said. “We respond to individual needs to ensure a unified security platform.”
FULLY INTEGRATED TELEPHONE SYSTEMS
Despite advances in technology, phones remain a mainstay in the corporate world, driving sales, business development and collaboration.
However, while telephones continue to play a vital role in business, conventional telephone systems, even those that were state-of-the-art just a few years ago, cannot keep up with the rapid technological advances that continue to take place. improve the capabilities of cell and mobile phones. global audiences.
“A lot of these systems were designed before the smartphone era, and that could lead to late responses,” Willis said.
“You can’t afford to lose customers because they can’t communicate with you when and how they want.”
Altec’s comprehensive suite of services encompasses business phone systems in a fully integrated, cloud-based unified communications platform ideal for small and medium businesses.
“A modern cloud phone system not only offers extremely reliable connectivity and call quality, but is also easy to deploy and maintain,” Willis said.
These systems combine voice, chat, video, screen sharing, file management and conference calling into a seamless experience tailored to the size, needs and work style of each business. Advanced protection protects against malware, viruses, phishing and hackers.
“You stay connected whether you’re working in the office or at home,” Willis said.
Because data is backed up to the cloud without on-premises hardware, business can continue as usual, even in the event of a fire, power outage, or natural disaster.
Providing phone systems, printers, scanners, ink and toner and other equipment that means business is part of doing business at Altec, but that’s only half the picture . Keeping this complex technology fully operational is the other half.
“We provide our customers with everything they need to communicate successfully,” Willis said.
Altec offers free initial consultations. To make an appointment, call 321-242-7735.
Visit Altec’s office supplies and equipment store at 245 Gus Hipp Bolevard, Suite 100, Rockledge. The store is open 9 a.m. to 5 p.m. Monday through Friday. Free delivery is available with a minimum order.